Bad experience with Sajian Enak, Kenanga Wholesale City

I don't normally blog about any shop that I went and had bad experience with. But I really really want to blog about this particular restaurant that I had a very very bad service I've ever received.

Went to Kenanga Wholesale City with mum, cousin, aunty and niece last Saturday. Was very hungry and looked for a place to eat. We saw this one Malay restaurant, Sajian Enak, located at floor 3A. They had promotions such as Nasi Minyak dengan Dalca Daging and Nasi Kerabu. Mum felt like eating Nasi kerabu so we decided to have our lunch there.

And let me tell you our experience there.


Situation 1 - around 1.35pm

Mum: Nasi Kerabu (RM6.00) satu.
Waiter: Ok. nak lauk tak, nasi tu tak datang dengan lauk.
Mum: Oh.. bagi ikan goreng tepung satu.

*Nasi kerabu RM6.00 is just nasi yang takde warna pun, ulam2 kacang botol/kacang panjang/taugeh dan sedikit kuah dicurah atas nasi.

Me: Nak Nasi Dagang satu.
Waiter:Nasi Dagang takde.
Cousin: Bagi Laksam ye.
Waiter: Laksam pun takde.
Me: Hmm.. Nasi lemak lah.
Waiter: Rendang ayam ke daging?
Me: Ayam.
Waiter: Ok

So we ordered:
Nurin - Nasi kerabu
Mum - Nasi kerabu + Ikan goreng tepung
Me - Nasi lemak rendang ayam
Cousin - Mee Rebus
Aunty - Keuy Teow Goreng

Nurin's Nasi kerabu came after about 20 minutes we ordered. I thought it would take such a long time since it is just putting things together on the plate, without any cooking necessary. Btw, they only send one nasi kerabu, mum's ikan goreng tepung was not ready yet, we guessed.

Situation 2 - around 2.15pm

Waitress: ada order nasi lemak kan? *looking at a receipt*
Me: Yes.
Waitress: Err..

Waitress went away.

Waitress came back to the table.

Waitress: Nasi lemak tadi order rendang ayam kan?
Me: Yes.
Waitress: Ayam takde la kak. Dah habis.
Me: *started to naik angin and all* Masa order tadi kenapa tak cakap takde ayam? Kenapa tanya nak ayam ke daging? Ni baru bgtau dah berapa lama tunggu dari tadi.
Waitress: Hmm.. tak tau kak..
Me: @$$^%&(*&(!%^&#
Mum: Nasi kerabu tadi order dua, lagi satu kenapa tak sampai2 lagi?
Waitress: Nasi kerabu dapat buat satu je kak, dah habis.
Mum: Kenapa masa hantar yang satu tadi tak cakap dah habis?
Waitress: *tunduk and walked away*

Kalau nak cakap bangang boleh tak? Why the hell did you guys take order for things that was actually finished or sold out or whatever. And don't bother to let us know if we didn't ask? For about 45 minutes we've waited??!!!!

Dah la tengah lapar. Lagi bertambah nak mengamuk lah kan.

Kiranya the only food sampai kat meja besides the drinks was Nurin's Nasi Kerabu. Mee rebus and Kuey Teow pun ntah apa cerita tak tahu, malas nak tanya.

Dah memang lapar dan bengang tak terkata, suruh mak rasa Nasi Kerabu Nurin sebab mak dah teringin tadi and ajak pergi tempat lain makan.

Went to the counter, ada the waiter yang ambil order and tanya kenapa tak bagitau makanan semua habis, he just said "Oh..ye ke.." and pergi dapur buat-buat nak check. Waitress lain yang uruskan the bill dengan muka tunduk je. The first guy never came back to us. I wonder if he was the owner or manager because he was the one yang panggil orang bagi arahan masa we first came in.

Oh, and the worst thing is.. NO ONE APOLOGISE...!! I honestly wouldn't have write this if at least one of them come to us and sincerely apologise!

Booooo!!!

Kalau nak berniaga, buat lah cara nak berniaga.

Oh look. We were caught on camera! Say cheese!

Taken from their FB.

Ok dah lepaskan kemarahan dan kebengangan. Sekian, terima kasih.

******************** 

Update at 10.16pm, 15 January 2012

They removed the picture above from their FB and deleted my comment.

Bravo!